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Four Years On UBA’s Leo Continues To Lead In Nigeria, Africa

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Four Years On UBA’s Leo Continues To Lead In Nigeria, Africa

All over the world, the buzz around artificial intelligence keeps accelerating as the end goal is to simplify conversations and processes. Having pioneered the technology in Nigeria and Africa four years ago, pan-African financial institution, United Bank for Africa (UBA) Plc, has steadily won the hearts of its customers with its artificial intelligence chat bot, LEO.

The bank’s AI has proven to be the most formidable artificial intelligence chat bot till date; serving an ever-increasing clientele who now have less transaction hassles to worry about.

For the United Bank for Africa (UBA) Plc, one factor has always been key- customer satisfaction. It was on its continuous quest not to drop the ball that the dream of tapping into the world of Artificial Intelligence (AI) was born.

With the tagline “I am LEO an artificial intelligence personality bringing banking through a simple conversation”, the pan-African bank’s virtual banker has proven to be a chat buddy who is always available 24/7 and is a repository of knowledge, especially when it comes to helping with banking services.

The bot can amongst other things open an account, make transfers, buy airtime for yourself and others, check your account balance, send bank statements to embassies, freeze accounts, help with travel notifications, stop cheques, get your mini statement and make inquiries.h
The AI Chat Bot’s goal is to make banking services less boring by making transactions simple, easy and fast just by having a conversation

UBA has said that it has concluded plans to commemorate the fourth year anniversary of its flagship artificial intelligence Chabot, with new offerings set to further change the face of digital banking in Nigeria.

“Birthed January 11, 2018, with a firm resolve to prioritise its customers as well as put the bank at the heart of disruptive technologies that will transform the experience of esteemed customers, UBA did the unthinkable by getting 3 million users hooked in less than three years of its inception”, the bank said.

READ ALSO: UBA Publishes Names Of PTA Defaulters With Fake Tickets, Visas

Leo, which the bank stressed, has proven to be the most formidable artificial intelligence chat bot till date; serving an ever-increasing customer base who now have less transaction hassles to worry about, is currently available on Facebook Messenger, WhatsApp, Apple Business Chat.

To further extend its reach, UBA has concluded plans to commence Leo services on Instagram and Google Business, terrains none of its peers can lay claim to.

The Group Managing Director/Chief Executive Officer, UBA, Mr. Kennedy Uzoka, affirmed that UBA customers indeed agree that Leo is one of the bank’s biggest investments in cutting-edge technology and has been steadily changing the face of banking in the continent.

“Three years later, and with over almost 4 million customers and counting, UBA’s Leo, has without a doubt, remained the smartest Banking Chatbot in Nigeria because of its speed and quick learning intelligence and has continued to evolve with plenty to offer its teeming customers”.

“While other financial institutions are still trying to find their feet as regards Artificial Intelligence, we can proudly say that our Leo has become a massive success as it continues to consolidate on its successes and accolades winning several awards in a short while of its existence, “he added.

Uzoka continued: “In just four years, Leo’s landmark achievements have been indeed overwhelming, covering 20 African countries as well as garnering over 10 prestigious awards globally, a feat that is exceptional by every standard. I must say we are proud of Leo’s intimidating achievements which is largely unbeatable.

“With this in mind, we have ensured that, Leo continues to enjoy periodic and systematic upgrade with special emphasis on enhanced advancements and specialised unique features where necessary.

READ ALSO: UBA Group Dominates 2021 Banker Awards, Wins ‘African Bank of the Year’

“UBA’s vision has always been and will remain to be a dominating force in Africa’s digital banking space. Our resolve is to provide unparalleled experience across all channels.

“We are a technology-driven institution with vast knowledge in the business that we do and Leo, being a tested, dependable and intelligent personality, did well to replicate on WhatsApp the success it recorded on the Facebook Messenger platform where it started its journey and later on the IOS (iPhone Operating System) platform.

“It is a solution that is from the customer’s standpoint, easy to use by anyone regardless of demography. Leo is always ready and waiting to help with any form of banking service,” Uzoka said.

Uzoka further explained that Leo is already present in 20 African countries and in three languages and has a number of rich and robust features bound to mesmerise existing and potential customers with services that are extremely fast and secure as all transactions and enquiries are encrypted, end-to-end.

“Leo has the ability to do a wide range of things, including funds transfer, call card top-up, checking of account balance, retrieval of bank statements, instant account openings for new customers, statement to embassy/other banks/microfinance, purchase of airtime/ data, paying of bills (LCC, PHCN, Cable TV), effectively helping with savings and spend limit.

“The AI chatbot also boosts of remarkable innovative features that allow customers make banking services – request/stop/confirm cheques, block card, log & track complaints, ATM/branch locator, freeze accounts, and check weather etc.

“Other features include customer care complaint resolution, linking of new account, flight payment, linking and funding of prepaid card, travel notification, Wakanow services and Dubai visa service,” he explained.

The GMD also pointed out that, customers who have engaged with Leo are more than delighted about their experience and credit it for automatically extracting account details without hassles, adding that “testimonies abound about how it is generally easier to use Leo compared to its counterparts.

“For example, Leo automatically detects account numbers via a customer’s WhatsApp mobile number and goes ahead to seamlessly help customers check their account balance as well as top-up airtime”.

 

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Outage Looms As Electricity Workers Threaten To Shut Down National Grid

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BREAKING: National Grid Collapses Again, Triggers Nationwide Outage

Nationwide outage may soon occur as the National Union of Electricity Employees (NUEE) has again threatened to shut down the national grid.

The electricity employees are disappointed that the two-week given to the Federal Government to resolve the crisis has elapsed.

While briefing reporters in Kaduna on Thursday, Comrade Dukat Ayuba, the zonal organizing secretary, North West of NUEE, explained that while negotiation was still on-going, the shutdown of the national grid was imminent.

 READ ALSO: Why Shutdown Of Electricity Nationwide Will Continue – Workers

According to him, the so-called privatization of the sector was a scam, explaining that nine (9) years after, nothing has changed to improve its activities, especially to the consumers of electricity.

He added: “That was why we kicked against privitazing the distribution sector, because the investors don’t have the capacity and expertise. As committed Nigerians, we advised government against it. But the government was hell- bent on doing so.”

He noted that the investors were still operating with obsolete equipment dating back to 35, 40, and 50 years, stating that one would expect that with the coming of the investors, they would replace the obsolete equipment but nothing had been done.

He regretted that the nation still generates 5,000 megawatts of electricity, saying that it is the same 5,000 megawatts that they used to generate, with no benefit from privitazation.

He added that the company now generates megawatts with higher tariffs, bringing hardships to the homes of millions of Nigerians and that is what all Nigerians are experiencing at the moment.

According to Wisdom Nwachukwu, a member of Central Executive Committe, the federal government now wants to sell the Transmission Company of Nigeria (TCN).

He stated that they were going behind meeting with some stakeholders and that they would not allow that, as they were patriotic Nigerians that want the best for the country.

READ ALSO: Nationwide Blackout Begins As Grid Collapses

Ado Gaya, the Vice President, North West, NUEE, while elaborating further, revealed that the 16 months remunerations demanded by the electricity workers are their legitimate earnings which involved 55,000 workers.

He explained that nine years after, the workers have not received a dime, regretting that many of the workers have died, while those who were laid off are suffering with their families receiving nothing to help them make a living.

 

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BREAKING: Nigeria’s Debt Hits N42.84 Trillion

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BREAKING: Nigeria's Debt Hits N42.84 Trillion

Nigeria’s total public debt stock is now N42.84 trillion ($103.31 billion), according to the Debt Management Office (DMO).

It was N41.60 trillion ($100.07 billion) in March.

According to a statement from DMO’s website on Tuesday, the total debt represents the domestic and external debt stocks of the federal government, the 36 states and the Federal Capital Territory (FCT).

It noted that while the foreign component of the debt remained at the same level of N16.61 trillion ($39.96 billion), the local component increased to N26.23 trillion ($63.24 billion).

The local component of the country’s borrowings was N24.98 trillion ($60.1 billion) as of March 30. The DMO said a larger percentage of the external debts were concessional and semi-concessional loans.

READ ALSO: Nigeria’s Public Debt Hits N38.005 Trillion

“Over 58 per cent of the external debt stock are concessional and semi-concessional loans. They were obtained from multilateral lenders such as the World Bank, International Monetary Fund, Afrexim and African Development Bank, and bilateral lenders including Germany, China, Japan, India and France,” explained the DMO.

It added that the total domestic debt stock increased from N24.98 trillion ($60.1 billion) in March to N26.23 trillion ($63.24 billion) in June, pointing out that it “is due to new borrowings by the FGN to part-finance the deficit in the 2022 Appropriation (Repeal and Enactment) Act, as well as new borrowings by state governments and the FCT.”

The DMO further mentioned that the total public debt-to-GDP ratio remained within limits, at 23.06 per cent, while debt-service-to-revenue was still high.

It, however, assured that President Muhammadu Buhari’s regime is committed to increasing revenue to reduce the amount that went into debt servicing.

“The debt-to-GDP as of June 30 was 23.06 per cent compared to the ratio of 23.27 as of March 30. It remains within Nigeria’s self-imposed limit of 40 per cent,” the DMO noted.

“While the federal government continues to implement revenue-generating initiatives in the non-oil sector and block leakages in the oil sector, debt service-to-revenue ratio remains high.”
(NAN)

 

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23 Million Jobs Lost Under Buhari – Abubakar Atiku

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Only Ayu Can Decide To Resign As PDP Chair - Atiku

Over 23 million Nigerians have lost their jobs since Muhammadu Buhari became the nation’s president, according to former Vice President Atiku Abubakar.

Abubakar, the presidential candidate of the Peoples Democratic Party, also lamented that Nigeria’s economy was “crawling” instead of growing, and Nigerians were miserable under Buhari’s rule.

“The Nigerian economy is crawling rather than growing,” the PDP standard-bearer stated.

The former vice president noted that per capita income, “a measure of citizens’ well-being, has progressively fallen since 2015 because of declining output and a fast-growing population.”

He added, “Nigerians are worse off today than they were in 2015.”

READ ALSO: Keyamo Once Sued Tinubu For Certificate Forgery – Atiku Campaign Spokesman

“More Nigerians are poorer and more miserable today than in 2015,” Abubakar further stated.

“Basic commodities are now beyond the reach of the average Nigerian. A loaf of bread costs 100 per cent more today than it did in 2020.”

Abubakar, Nigeria’s vice president between 1999-2007, disclosed this while speaking on Tuesday at the Private Sector Economic Forum organised by the Lagos Chamber of Commerce and Industry (LCCI) in Lagos.

“Under the present administration, our people are not working. More than 23 million people are out of jobs,” Abubakar claimed. “In just five years between 2015 and 2020, the number of fully employed people dropped by 54 per cent, from 68 million to 31 million people.”

The opposition presidential candidate was once in the same party, APC, as Buhari.

On Friday, however, Buhari claimed the Nigerian economy was growing under his leadership despite the COVID-19 pandemic disruption, Russia-Ukraine war and internal crises besetting the country.

“In this period, challenges faced by the world have been many, including lockdowns as COVID-19 raged; disruptions to supply chains around the world, and sharp fluctuations in prices,” the Nigerian leader explained.

“Our economy continues to grow despite the adverse effects of rising interest rates, a stronger U.S. dollar and higher inflation across the world.”

 

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